COMMON REASONS GYM ACCESS IS DENIED DURING UNSTAFFED HOURS (& FIXES)

 

This article outlines some common issues: 

https://support.gymflow.io/en/articles/8120858-opening-doors-with-the-members-app

 

The most common issues and their fixes are:

1. Location permission is not set to “Always”, this is specific to iPhones

   • Go to Settings > Apps > Fitness Advantage and change location permission to “Always” 

2. Phone does not have an NFC chip, this is only for Android 

   • Will only be able to use the in-app buttons to open the door 

3. Location/Bluetooth permission not granted or switched off 

   • Switch Bluetooth/location on 

4. Membership hasn't been granted access

   • This is a setup issue and the staff of the club needs to ensure access is granted when creating new membership plans 

5. Doors not showing in the app

   • This is an old bug thats been fixed, when email addresses were changed in Gymflow it was causing this, you can use the reset access to fix this: https://support.gymflow.io/en/articles/8773925-reset-a-user-s-access

 

OTHER REASONS YOU MAY BE UNABLE TO ACCESS ENTRY:

• Using someone else’s login on a your device (also against policy!)

• Not on WiFi: use FAGUEST, pw: guest4015

• You’re trying to login with an email address different than the one you used to create your initial profile (or you created more than one profile)

• You’re entering your email and/or password wrong (both are case sensitive). If you need a reset or to know your info, please message us through the website chat

• Apple Pay opens when you bring phone near the reader: close out of Apple Pay, manually open the Fitness Advantage app, click "Access" and then "Gym Door"